The TNTX identify Might be A extra moderen one on the truck supplier scene, However The agency and the people behind it Are not any strangers to the enterprise.
Formally launched in 2018 by way of the merger of Lonestar Truck Group and TAG Truck Center, TNTX stands as Definitely one of many largest Freightliner supplier groups Inside the U.S. The agency has almost two dozen places from Kentucky to as far west as New Mexico — A pair of of which have been lively for Greater than 50 years.
And although every facility serves A particular buyer half with distinctive wants and problems, as members of the TNTX househprevious, every location and its associates strategy the market with a singular agency mission: To do What’s true, to do their biggest and to deal with completely diffeleases The biggest method they Want to be deal withed.
It is that mission That is serving to TNTX set up its agency mannequin throughout the nation and now, in 2021, it furtherly has assisted The agency be identifyd a finalist for first time for the Worthwhile Dealer Award.
“Our mission means Tons to us and we converse it On A daily basis. It’s on our shirts; we put it on indicators. We ship that mission in every meeting We now have,” says CEO Gary Dodson. “Our buyers are An important An factor of our enterprise and with every thing we do We now have to wow them with our service.”
TNTX relies upon on a regionalized management construction throughout its 23 places. The distinctive agency design permits The agency’s administration group to have deep private connections with all associates and buyers.
TNTX does that by leveraging the fantastic reputations of the Lonestar and TAG fashions Collectively with their expert worker bases. TNTX Is merely three years previous, however many associates found throughout The agency’s community have labored Inside their places for a decade or extra. TNTX furtherly has A singular agency management construction with regional managers assisting every mannequin. Dodson says this hierarchy not solely makes it simpler for the group To place in agency and OEM packages, However it furtherly permits TNTX management to have shut private relationships with buyers and staff throughout the operation.
Dodson says these relationships have enin a placed The agency to create and primarytain a tradition of excellence to assist its mission.
[Associated: Saying the 2021 Worthwhile Dealer Award finalists]
“I don’t know that tright here are many sellers The measurement We’re Who’re constructiond The biggest method We’re,” he says. “Our regional managers stroll by way of our retailers Daily. I stroll by way of our store right here [in Memphis] Daily. All of us know everyone Inside The agency, and we’re in a place To level out them we care about them.
He provides, “I exactly feel that’s a completely diffeleaseiator … All of us know if we deal with our people Very properly, They will deal with our buyers properly.”
On that notice it assists that TNTX has Definitely one of many strongest agency teaching packages Inside the nation. The supplier makes use of all OEM and supplier-provided teaching It could buy, and has inner teaching packages, teaching amenities and required curriculum for associates. TNTX furtherly measures affiliate teaching engagement and efficiency in exact time — “We are meticulous about measuring all key indicators,” Dodson provides — so staff and management can decide and tackle any event when further steerage Is required.
Like completely diffelease Worthwhile Dealer Award finalists, Dodson says TNTX hopes To curlease every new lease into An prolonged-time period worker. The agency is Greater than prepared To take a place closely in an affiliate’s profession if The worker reveals true dedication to the group’s mission and buyer base.
TNTX hpreviouss an annual technician problem for its workforce with prime associates incomes awards and prizes For his or her excellence.
“We view our relationships with our buyers and our staff as An important set off for our success,” Dodson says.
Other strategies the supplier group connects with its buyers are by way of group involvement and advertising.
TNTX has strong private connections in every group it serves. Associates halficipate in native and regional charitin a place organizations, As properly as to nationwide groups Similar to St. Jude Youngsters’s Hospital, Ronald McDonald House, Youth Villages and extra.
TNTX furtherly has strong advertising connections with Memphis, Baylor and TCU. The supplier is The primary down sponsor at Memphis soccer video games (and a title sponsor of the AutoZone Liberty Bowl) and provides vans for shifting gear to the Texas packages. Dodson says the soccer halfnerships have been good for advancing The agency’s mannequin.
“I’ve had lots of Of people say to me ‘You’re The blokes who assist the soccer group, proper?’” he says.
The Worthwhile Dealer Award is graciously sponsored by Interstate Billing, National Truck Safety/Premium 2000 and Automann.
TNTX’s TAG Truck Center mannequin is properly-acknowledged in Tennessee for its sponsorship of Memphis athletics. “That is a TAG Truck Center first down!” is A regular chorus all by way of Tigers offensive drives.